Testimonials

Having seen the 911, C4S in Dec’23 we viewed the car which was stunning. Charlie and Lara then kindly held the car on deposit for 6 months until I retired. There preparation of the car, pre-delivery was perfect with and works during hibernation fastidiously done. Charlie’s attention to detail is immense and his character is one of a true honest gentleman. The car and service was SO GOOD, my wife now wants a CAYMAN we saw at William-Francis as set up, attitude and professional manner that Charlie and Lara work too, is 2nd to non! This is a great Porsche 1 stop shop and when the new workshops are 100% complete it will be fabulous set-up. I cannot recommend William-Francis high enough. Thank you Charlie and Lara. Best regards. Rob & Deb
Rob Lea, 09 Jun 2024
 
A review that is well overdue as I purchased my 911 from Charlie, Lara and team back in February ! The buying experience far exceeded my expectations with Charlie providing extensive knowledge of Porsche products and numerous videos plus detailed pictures of the car ahead of me travelling over 250 miles to view and test drive.
There have been a few minor unforeseen issues with the car but they have been resolved promptly and professionally by Charlie and Lara.
As other testimonials have highlighted, Charlie's honesty, integrity and knowledge provide the confidence to purchase a used Porsche from William Francis safe in the knowledge of the support you can expect. I would therefore, without hesitation, purchase again from William Francis and highly recommend anyone looking to purchase or service a used Porsche contact the team.
Steve Fry, 19 Aug 2023
 
Picked up a beautiful 1999 Carrera 4 recently and it is my first 911. The car needed some service and some large maintenance items to be done. I did not have a independent garage in mind to do the repairs and my neighbour turned me onto Charlies garage William Francis. I can't thank Charlie & Nick enough for the work they have done to my car and sorting it out. It went from a leaky, bad IMS/RMS, trans leaking derelict 996 to an amazing driving, running and handling car. It is mechanically sorted and running fantastic! Charlie really knows his craft and really works with folks on a strategic plan to get the car sorted out while making a comfortable plan of attack to do so. This garage and their staff will give the shirt off their backs for customers and it shows! I will continue to have my 911 serviced/worked on by Charlie and is team for years to come! You will not find a better garage! 10 out of 10 recommend!
Gregory Laing, 18 Aug 2023
 
I cannot praise Charlie and the team at William Francis Specialist cars. Highly enough. I was in the market for used Cayman and Charlie delivered the exact specification of vehicle that I wanted. His attention to detail, knowledge and preparation is 2nd to none having spent six months looking at the market reviewing vehicles I was also lucky enough to test drive to Cars back to back to give me a direct comparison over which vehicle would suit my requirements. We finally settled on a superb white 2015. Cayman and I can say, only one week in, that I am delighted with the vehicle, its condition and preparation, and know that I have formed a long lasting partnership with Charlie. I shall use him again in the future. I have no doubt as to the pedigree of the car and Charlie’s integrity in presenting these cars as best as possible. If you’re in the market for a used, Porsche do not hesitate to form a connection with Charlie and the team.
Simon Harris, 11 Aug 2023
 
I just wanted to say a big Thank you to Charlie and his team for making the purchase of my 997.2 an excellent experience. An issue with the car was sorted by Charlie without hesitation. Highly recommended.
Anthony Garnham, 02 Aug 2023
 
I bought a Cayman from Charlie and the buying experience and after care has been brilliant.
Extremely knowledgeable about the cars and a relaxed no sales pressure was exactly the experience I wanted and highly recommend William Francis and crew to any Porsche enthusiast.👍👍👍👍
Ian Buchele, 25 Jul 2023
 
Charlie was excellent as always managing to get my car sorted despite a really busy schedule for them always excellent customer service
Ed Monaghan , 14 Jul 2023
 
Charlie..Lara..Nick
We want to express our sincere thanks and gratitude for the care and attention to detail with all the substantial works carried out to our Carrera 2 and Boxster S. Your passion is infectious ...your understanding is beyond all expectation and your commitment is off the scale.
We cannot recommend you highly enough ..thank you for achieving beyond the perfection we asked for...!
Both cars are outstanding examples of you work.
Richard And Wendy W., 30 Jun 2023
 
Charlie and the team have been looking after my car for a couple of years now and I have to say I would recommend them without hesitation. The team follow the standards set by Charlie and for me have two invaluable qualities. Firstly, a genuine passion for engineering detail so I'm confident everything is done correctly to the smallest element even if that involves tackling jobs which are a pain. I know when it comes back from the team everything is as it should be, they treat the car as if it was their own!
Which brings me to the second quality - trust! I know I can confidently hand the car to Charlie and the team with certainty they will do the right thing, charge a fair price and be open and honest along the way. When Charlie lets me know they've spotted some advisories whilst doing something else, I always get a clear view of what might need doing, an honest recommendation of if it's needed NOW or should be fine for a couple of thousand miles and could be included in the next planned service.
Given the honesty, skills and attention to detail when the car goes to them I have no hesitation in telling Charlie's team to just go ahead with whatever needs doing on the basis of “would you have the work done if it was your car” 😊.
Not the cheapest, not the most expensive but frankly the skills and trust I have in the team for me is priceless.
Tim M, 13 Jun 2023
 
I purchased a 981 Cayman from the 'two Charlies'. All prepared as promised and agreed. Lovely car, I'll be back again. Thank you
Tim, 12 Apr 2023
 
I have just bought a 997 From William Francis Specialist cars. I was looked after very well by the friendly team and never felt under pressure. The car was prepared exactly as discussed and was ready on time. I got the impression that they would always go the extra mile to help their customers. Definitely recommended.
Derek Woulds, 05 Apr 2023
 
Charlie continues to maintain my rather complex 911 turbo which has had various enhancements and upgrades to make her a very serious Porsche despite being over 20 years old now. Thanks Charlie for excellent advice and solving some difficult problems .
Steve, 25 Oct 2022
 
What a joy it was to buy such a special car from genuine car enthusiasts, really adding to the experience. Pushing the boat on this kind of toy is a rare treat, so it was great to have been able to make the purchase in this environment. Due to family illness, we had issues on the day of pick, but the guys worked with us to ensure the best service. Thanks
Richard Carver
 
Truly excellent company, all work done to the most exacting standards and your care of vehicles is to be commended. Thank you for looking after my car.
Chris Grunbaum
 
Every now and again we are surprised in life when someone so genuine comes along ,Charlie is not only a brilliant mechanic but someone who deals with such friendship.i wouldn’t hesitate to recommend his business with his terrific team,my 997 loves him more than me but i dont blame it.nothing is to much trouble for this man.
Gary Jacobs
 
Super service From Charlie and the team that works with him !! Very professional service , detailed photos and videos , 100 % accurate detailed descriptions leaving no surprises after a 9 hour journey to collect and a 8 hour journey home … the trip was worthwhile !! I know where I’ll be going for my next Porsche purchase 👍
Gav Power
 
After seeking advice of where to get work done on my Porsche I was recommended this company, surprisingly I have heard and know of the background of the company so I booked my car in to have work done on the suspension. Being a 4x4 Porsche this work was never going to be straight forward. This week I have had previous bad experiences from main dealers who hide behind the showroom doors thinking they know what's best. With this week's experience I can assure you that main dealers only know how to pay for the expensive overheads and the cars that sit on the front forecourt losing money every day, the only way main dealers can keep their head above water is by charging for work that doesn't need doing to all their customers. I know this to be true and was caught by this by Bury st Edmund's Range Rover. I dropped the car in to this company and got it back today with an invoice a fraction of the cost of a Porsche main dealer, I would strongly recommend this company for prestige car repairs. And will be using their services in the future. Job well done, very happy customer.
Barry Bridges, 07 Nov 2019
 
I find them hugely knowledgeable and interested in every aspect of my vehicle's wellbeing so that I'm very confident the work performed on it is to a very high standard, but with the attention to fine detail of a true enthusiast and not simply someone doing a reasonable job. Highly recommended. OK, so the coffee may not be quite as good as in an Official Porsche Centre - but the smile that comes with it is way more genuine! I'll be back, time and again.
Patrick Nesham, 11 Jun 2020
 
Fantastic knowledge of Porsche from all ages, highly recommended for sales & service, you simply will not find a better man for your Porsche!!
True Vehicle Sales, 02 Oct 2020
 
Thank you Charlie and Laura. Great customer experience and a pleasure to meet you both. Charlie is a real enthusiast and perfectionist in his work. Helped me find my first 911 997 Carrera 4s and for a small fee went to London to view it for me. Worth every penny as his advice helped my negotiation on the eventual purchase price. Since then Charlie has completed an MOT, service, new discs and pads at very reasonable prices. Also got to the bottom of a minor rattle over bumps at low speed that another specialist couldn’t fix. Wouldn’t let me leave without the correct wiper blade when he noticed it wasn’t sitting right! A true perfectionist and extremely knowledgable. Can arrange car collecting and return. Thanks and see you again. 👍🏻
Jon Stubbings, 29 Jun 2020
 
Charlie and his team have looked after my Cayman S for the last 3 years. Even before I bought the car, Charlie was a font of knowledge and gave me genuine guidance on buying the right car. Fantastic service, great prices, quality work and lovely people - what more can you ask for!
stuart walker, 16 Jul 2020
 
Just had my 2001 S serviced by Charlie and can’t recommend William Francis Porsche highly enough. This is my first Porsche and Charlie guided me through the entire car showing me the good and the things to watch out for. No fixed price servicing worried me but turns out many items on my Boxster were still in very good order and didn’t need changing on this service. Very knowledge, nice bloke and I will defiantly be back in the future.
Andy Green, 08 Jul 2020
 
Fantastic Porsche specialist dealing with both classic and modern Porsche. Great knowledge and experience, highly recommended.
Karen Warsap, 23 Mar 2021
 
Charlie has a sound understanding of all things Porsche. From start to finish the fitment of a new clutch and flywheel on my 911 997 was painless with progress given throughout the entire job. I even got pictures which were great to see as the old clutch friction plate was toast. We discussed the service history of the car where he gave me his advice as to what the next service will entail. Needless to say, il be taking it to him for the work. If you have a Porsche and live in Suffolk I would highly recommend William Francis.
Mark Holland, 04 Mar 2021
 
Excellent experience with this company when buying a car! Charlie went the extra mile ensuring that the car was prepared thoroughly and it was in superb condition. Thoroughly recommend.
Malcolm Richardson, 20 May 2021
 
This was a golden find.. Charlie leaves me wanting for nothing. He looks after my 911 997.2 like it were his own. I always have been kept fully in the picture for what needs doing to the car and what he proposes. Always so helpful and every visit is interesting and informative.
Poles apart from OPD's!
Brilliant...
Robert Lamb, 27 May 2021
 
William Francis
Bury St Edmunds
Suffolk
IP30 0RN